Frequently Asked Questions (FAQ)

Orders & Shipping

  • How long does it take to process my order?
    Most orders are processed within 3–5 business days. Hand‑finished pieces may take an extra 1–2 business days.

  • When will my order arrive?
    Standard delivery takes 5–10 business days after processing. Express shipping arrives in 2–4 business days.

  • How much does shipping cost?
    Shipping is calculated at checkout based on your address and chosen speed. Free shipping promotions are displayed when available.

  • Can I track my order?
    Yes. You'll receive a tracking number by email once your package ships.

  • Do you ship internationally?
    Currently, we only ship within the United States.

Payments

  • What payment methods are accepted?
    We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.

  • Is my payment secure?
    Absolutely. Our site is SSL encrypted, and all payments are processed through PCI‑compliant gateways.

Returns & Refunds

  • What is your return policy?
    Most items can be returned within 30 days in original condition and packaging. Custom or final sale items are non‑returnable.

  • How do I start a return?
    Email support@buyartview.com with your order number. We'll guide you through the steps.

  • When will I get my refund?
    Refunds are processed within 10 business days after we receive and inspect the return.

  • Can I exchange an item?
    We only replace items that arrive damaged or defective. If you want a different piece, you can return the original and place a new order.

Order Issues

  • What if my order arrives damaged?
    Contact us within 48 hours with photos of the damage and packaging. We'll send a replacement or full refund right away.

  • Can I change or cancel my order?
    Changes are only possible within a short time after placing the order. Please contact us immediately.

Contact & Support

  • How can I reach Buyartview?
    Email: support@buyartview.com
    Phone: +1 (804) -897-3560
    Address: 1330 Noriega St, San Francisco, CA 94122

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST). We typically respond within one business day.